Frequently Asked Questions 


What will voicebusiness training cost?

Our public courses cost £399 + VAT per participant per day.
In-house training is usually based on £1400 per day for a group working with one trainer.


Are there any grants I can apply for to help with the training costs?

Many of Scotland’s local authorities offer grants which can cover part of the cost of voicebusiness courses, e.g. Glasgow-based companies may be eligible for 80% refund on our courses from Glasgow City Council. Check your Skills & Business Growth Programme at http://www.glasgow.gov.uk for more details.


Will my training count towards CPD?
Yes, many people count our training towards their CPD hours. Check with your relevant professional body.

Who will I meet on a voicebusiness course?
You will meet other people in the same boat as you and, probably, more nervous than you. They are likely to come from many different walks of life.

How experienced do I need to be?
All of our courses are flexible and suitable for all levels of (in) experience. If in doubt call us on 0141 333 9331.

I'm afraid of public speaking - can you help me overcome my fears?

It's what we're best at. Click here for more information.


How will I know what is the right training for me?

Look at our course descriptions and see which course/s appeal to you. Then you are welcome to call us and talk to a trainer to find out which would be best for you. Call us on 0141 333 9331.


How many people attend each course?

Our one-day public 'Stand & Deliver' has a maximum of 8 participants, which is the number we would suggest you run if in-house. Numbers participating are ultimately up to you but we do strongly suggest these numbers simply because the courses are designed to work with this amount of people taking part. Shooting Stars and Individual Impact have only 6, with 2 trainers. Stepping Out and Aiming High work better with higher numbers, between 8 and (or up to) an upper limit of about 20. Click here to look at our course descriptions.


Where does the training take place?
We do the bulk of our training in Glasgow and Edinburgh but will travel wherever our clients wish us to work with them. We have worked all over the UK and the Republic of Ireland.

What's the format of a typical training day?
You will be actively participating in exercises, there's no sitting about listening to a lecture. We start at a reasonable time in the morning, usually 9.15am, have coffee and tea breaks and provide a sit-down lunch. We usually finish between 4.45-5pm.

Will I be made to act?
We guarantee absolutely no humiliation through acting. We have simply adapted acting and tv skills for non-actors, because these skills are phenomenally useful and because it makes learning fun. You will probably find yourself laughing a great deal. Many comment that they haven't had such fun in a long time.

What should I wear to a course?

Comfort is the main criterion. Our courses involve you moving around so wear something comfortable which allows you to do this. Flat shoes are important for presentation skills training, because we strive to help you feel balanced and rooted. Or be prepared to take your shoes off when we do some of the voice exercises.


How do I get there?
All details of how to get to your venue and whether parking is available nearby will be provided, either on this site or will be sent to you.

Do I need to arrange my own lunch?
No, all catering is organised for you and is included in the fee.

What if I have a special diet?
Please tell us beforehand so we can make special arrangements for you.

What do I do if I want to book a place on a public course?
Click on our 'Book Here' big orange button and fill it in your details. Once we've received it we make a provisional booking for you and we'll contact you and send you an invoice. Places on public courses are payable in advance, so as soon as we receive payment from you your place is confirmed. We will contact you again with all the course information you might need.

What do I do if I want to book some in-house or individual training?
You can have a look at available training options, or simply ring us and talk through what you're after. Once we've agreed everything we'll send you a confirmation form to sign. Once we've received that back from you then your booking is confirmed. We will contact you again with all the course information you might need. We will invoice you after the training is completed. Call us on 0141 333 9331.

Can you customise training for me or my organisation?

Yes, we can and frequently do customise training to make it particularly relevant to your or your company. Click here for further information, or contact us to talk it through.


What if my building doesn't have a suitable space to run training?
We are happy to organise a venue for you. We will even take care of all the costs and invoice you for these when we invoice you for your fee, which will be presented after the event. Alternatively, tell us where you'd like to run it, we'll check the suitability with you and then turn up on the day.

Do you have this information in hard copy?
Yes indeed. We have a beautiful brochure we can send you plus any of our booking forms or course descriptions if you'd like them in hard copy. Please email us with your request.

Will I need to prepare anything ahead of the training?
Only for Shooting Stars, Personal Training and for Special Edition Personal Training. We will send you full details of what you need to prepare, which is neither difficult nor too time-consuming.

What will I take away at the end of the training?

It depends on the course. At the very least you will have checklists and notes or exercises. With some of our training we offer personalised written feedback and/or individually edited DVDs.


What happens if I have to cancel my place on a public course?
Do it well enough in advance and there is no penalty. You will see full details on our booking and payment policy on the invoice sent when you provisionally booked. If you cancel at the last minute we can't refund your fee but we will put you on a waiting list to be contacted if someone else cancels a place on a later course. You will not automatically be placed on the next course, but we do our absolute utmost to get you on a course when someone else cancels and we have a very high success rate in so doing.

What happens if I have to cancel an in-house course?

For Custom Built and other in-house courses, cancellation charges are as follows: Training Fee: Less than 14 days notice: 100% of Fee / Plus Venue Hire or other expenses: Less than 30 days notice: 50% of Fee / Plus Venue Hire or other expenses / Before these days of notice (in writing): No charge. All conditions are clearly detailed in your confirmation booking form.


What is NLP?

Neuro Linguistic Programming. Very hard to pin down a short definition, but try to think of it as a practical set of skills and techniques for thinking, and acting effectively in the world. This is Pegasus NLP Training's definition:

  • Neuro - refers to how the mind and body interact.
  • Linguistic - refers to the insights into a person's thinking that can be obtained by careful attention to their use of language.
  • Programming - refers, not to the activity of programming, but to the study of the thinking and behavioural patterns or 'programmes' which people use in their daily lives.

NLP is not a therapy, but a model of effective communication - a practical and pragmatic collection of insights and methods that can enable you to improve how you communicate with yourself and others.


What place does NLP have in voicebusiness training?

NLP principles include: The meaning of your communication is the response you get - which could also read: message intended isn't always message received!

Real communication is about exchanging ideas. It’s about interacting, not talking at people. How effective you are as a communicator is based on your ability to receive and, more importantly, to respond to how people are reacting to you and what you are saying. We sometimes integrate NLP techniques into our training because they are straightforward and very practical ways to help us help you.


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