Assertiveness and confidence are essential qualities needed to communicate well in difficult business situations and with tricky people. This training course is particularly useful for managers and the newly promoted.
Aiming High will show you how to:
- Build true rapport
- Understand how others think and act
- Be assertive rather than confrontational
- Use body language and vocal tone to ensure the messages you send to others are the ones you want them to receive
- Help others face and find solutions to problems without you doing it for them